Return policy

If you are not satisfied with your purchase, then you can return your item within 14 days of receiving your order by following the returns process below:
Please contact us at [email protected] quoting your order number for instruction on how to return your item.

The item you wish to return must be unworn and in the same condition that you received it in. It must also be in the original boxes provided. Items that appear worn or used will not be refunded and will be returned to the customer.

Our returns policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and the credit will automatically be applied to your credit card or original method of payment within 10 days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it will take for your exchanged product to reach you may vary.

Given the price of the items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee we will receive your returned item. Any items that do not reach us are the responsibility of the customer.

Tarnishing or discoloration due to chemical contact is not a fault.

All products are covered by our standard 6 months warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear.

Any lost items cannot be replaced or refunded.

International Returns: Please ensure that you state you are “returning it to the seller” in the reason for the export field on your postage label. You must also state the item is of no retail value, as we can not accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don’t reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.

If returning a faulty item within the 14 day returns period, we will cover return postage if agreed beforehand and is deemed faulty upon inspection when/after it has arrived to us.

If you would like to exchange one item for another, you must first return the original item (within 14 days) and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].