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FAQ
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What materials do you use in your jewelry?
We specialize in crafting jewelry using high-quality precious metals, primarily gold, and exquisite gemstones – specialising in Diamonds and Sapphires. Our commitment to quality ensures that each piece is a true work of art.
Do you offer customization services?
Absolutely! We take pride in creating unique, one-of-a-kind pieces. Our skilled artisans can work with you to bring your vision to life, whether it’s customizing an existing design or creating something entirely new. We’re happy to recycle your old gold, to keep the sentimental value, but give it new life.
How can I care for my jewelry?
Proper care ensures the longevity of your jewelry. We provide comprehensive care instructions for gold, other precious metals, and gemstones. Additionally, customers who purchase items from Alys can enjoy annual free care and maintenance services.
Can I return or exchange a purchase?
Yes, we have a straightforward return policy. If, for any reason, you are not satisfied with your purchase, you can initiate a return or exchange within 14 days of receiving your order, with the exception of bespoke items. Please refer to our return policy for detailed information.
How do I determine my ring size?
Finding the right ring size is crucial. Our comprehensive size guide provides step-by-step instructions to help you measure your ring size accurately, ensuring a perfect fit for your jewelry.
Are your transactions secure?
Absolutely. We prioritize the security of your personal and financial information. Our website employs state-of-the-art security measures to provide you with a safe and worry-free shopping experience.
Do you offer gift wrapping services?
Yes, we offer elegant and complimentary gift wrapping services to enhance the presentation of your special purchase. You can note this option during the checkout process.
Can I visit your showroom?
Certainly! We invite you to experience the allure of our jewelry collection in person at our showroom. Our team will be delighted to welcome you, answer any questions you may have, and guide you through our stunning array of pieces. Please contact us via [email protected] to schedule an appointment.
How can I contact your customer service?
For any inquiries or assistance, our dedicated Client Services team is here to help. You can reach us via email at [email protected] or through our Contact Us page on the website.
If you have any additional questions or need further clarification, feel free to reach out to our Client Services team. We’re here to make your experience with Alys exceptional.